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CONSUMER GUARANTEE

CHIC Skin and Laser Clinic 100% guarantee all our products and services.Consumer guarantees do not apply if you:

got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
misused a product in any way that caused the problem
asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted
All Replacements and refunds will be considered within 14 days of original purchase date.
Proof of purchase must be provided.
Replaced products must be of an identical type to the product originally supplied.
Refunds should be the same amount you have already paid, provided in the same form as your original payment.

GIFT CARDS

Gift cards are redeemable for products and services:

The full amount of the package is payable prior to commencement of any treatments, to secure the package discount.
Pre paid packages are non transferable.
Pre paid packages have an expiry of 3 – 12 months from the date of purchase depending on the treatment and quantity purchased.
All treatments within the package was originally purchased.

CANCELLATION/ RESCHEDULING/LATE ARRIVAL

We offer professional services with highly trained staff in beautiful facilities. To be able to do this we have to protect our appointment availability via the following cancellation policy:

24 hrs Cancellation/Rescheduling notice is required to allow time to relocate your appointment to another client.
Failure to attend a booked appointment may result in a cancellation fee.
In the case of a pre paid treatment, the treatment may be forfeited.
Please also note, if you are late, your service may be shortened, but you will be charged the full service price.
Group booking of 3 or more require a 20% deposit of the total service price.
If you don’t provide us with 24 hours notice or you fail to turn up for your appointment, your deposit will be forfeited
Facials and Body treatments we recommend arriving 5 min. prior to your appointment: if forms are required to be filled in or you need to use the bathroom this will not use your “actual treatment time”

PACKAGES AND PRE PAID TREATMENTS

The savings specified for each package are calculated on the normal per treatment price and not pre-paid prices

The full amount of the package is payable prior to commencement of any treatments, to secure the package discount.
Pre paid packages are non transferable.
Pre paid packages have an expiry of 3 – 12 months from the date of purchase depending on the treatment and quantity purchased.
All treatments within the package was originally purchased.

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